FACT: This extraordinary new software tool that we are about to show you has not only dramatically increased our customer loyalty, it also simultaneously decreased the amount of time we need to spend on the phone supporting our customers!

From: Corey Rudl
Tuesday, 9:15am

Dear Friend,

If you walked into a store and all of the salespeople ignored you, chances are you would leave that store and never go back… none less ever spend a penny of your hard-earned money on whatever they are selling!

Unfortunately, this is how it is with most web sites today. And if your web site’s the same, then countless visitors and sales are slipping through the cracks — right now, even as you’re reading this letter!

If you want an idea of how staggering the numbers are, let me ask you this question. Simply because you did not adequately answer all of their questions, do you know how many of your visitors:

• Fail to stay at your web site? 
  
  
• Fail to return to your web site?
  
  
• Abandon their shopping carts?
  
  
• Feel confused or leave in frustration?
  
  
• And, as a result, talk negatively about you?

According to an AT&T study, 35% of Internet consumers surveyed found their online shopping experience disappointing because they didn’t know where to go to buy what, or because they couldn’t reach a customer service representative with questions.

That’s not all. According to another survey by Anderson Consulting, a whopping 62% of Internet visitors never complete their transactions due to a lack of real-time customer service.  And when respondents were asked what would increase the likelihood of them purchasing more products or services over the Internet in the future, they answered, “Live, online customer assistance.”

What would a 35% increase in sales mean to you
and your business? What about an extra 62%?

If profits are leaking from your web site, let me share with you an incredible tool that can increase your bottom line by tens of thousands of dollars with extra sales and saved costs — by helping you plug those leaks quickly and easily…

Over the past 30 days, we have been testing a brand new tool, and the results are so incredible and so astonishing that we still cannot believe it!  In less than a month, it has helped us to dramatically increase our sales… We’re talking over $10,000!

But that’s not all. The technique is remarkably easy to use — so easy, in fact, that we didn’t need to change anything in our approach, or do anything else in addition to what we’re currently doing, to earn that extra $10,000 in cold, hard cash.

Quite simply, the return in success has taken us all completely by surprise.  In just one month, it has so dramatically exceeded our expectations -- and increased our sales by such an unbelievable amount -- that we’re kicking ourselves and asking one another, “Why, didn’t we do this a year ago?”

Is your web site leaking profits?

If you’re not sure, ask yourself the following:

• Are visitors clicking in and out of your site for no apparent reason (and often within a short period of time)? (Your logs can tell you this quite easily.)
  
  
• Are visitors deserting their shopping carts? (Most web sites have visitors that do — but the question is, do you know why?)
  
  
• Are you getting the best mileage out of your web site’s sales efforts? (Are you giving each visitor every possible opportunity to buy from you?)
  
  
• Are costly customer support phone calls tugging away at your bottom-line? (If you own a 1-800 toll free line, you know what that means in terms of dollars!)
  
  
• Do you know how many visitors are leaving your web site with questions completely and utterly ignored by you or your customer service staff?
  
  
• Does your web site or even your FAQ (i.e. your “frequently asked questions” page) deal with every possible situation, every possible concern, and every possible objection?
  
  
• Do you answer customer queries immediately, in real-time, without waiting? (Can you guide their decision to buy by physically showing them specific web pages… giving them the exact information they need, the moment they need it?)
  
  
• Are customers requesting refunds only moments after they bought from you? (In other words, do they suffer from “cognitive dissonance” -- also known as “buyer’s remorse”?)

If any of the above hits too close to home for you, your web site is losing your hard-earned profits big-time!

Fortunately, I have good news… it is time to save your hard-earned profits with an amazing new tool that can make a difference like night and day in your customer’s shopping experience — and your bank account!

CRITICAL FACT: What I am about to show you will provide your customers with the kind of support they need if you want your business to stay ahead of the competition… without tying yourself to your computer 24 hours a day! Let me explain…

This new tool will give your customers the opportunity to communicate with you — and you with them – in real-time… right from your web sites…

Whenever you are available!

Whenever you have the time, whenever you are available, you now have the advantage of speaking to people in real-time, especially on your sales page right at the point a potential customer is most likely to purchase (or leave, whatever the case may be).

And if you’re not available?  No problem!  It will collect their first name, last name, and e-mail address so that you can easily follow up with them later… at your convenience!

Can you see how phenomenal this is? We have been given the chance to save tons of potentially wasted sales opportunities — opportunities that have literally gone unnoticed all these months!

Since we generated over $10,000 in extra sales in only one short month, we can only imagine how much money we’ve really lost without this tool in the last year!

Of course, you’re probably thinking to yourself, “So what’s this amazing new tool, anyway?”

No Costs.  No Distractions.  No Obstacles.

No costs: We give our customers the hassle-free opportunity to speak with us for FREE. No need to pick up a phone, make costly long distance calls and possibly be put on hold (and wait forever, or get caught in “voicemail jail”).  And no outrageous 800 number phone bill eating away at your profits!

No distractions: If a potential customer needs to leave their computer, walk to the phone, and dial your number to ask you a simple question, chances are, they’ll probably get distracted somewhere along the way.  Now that you’re always just one click away to answer their questions and solve their problems, you’re literally guaranteed more sales!

No obstacles: We are able to communicate with a higher percentage of customers in a way that is far more interactive than a simple phone conversation could ever be…

• Imagine being able to automatically and instantaneously direct visitors to a specified location on your web site… like your sales letter when they are asking for your product!
  
  
• Imagine assisting a customer by providing them with all of the necessary information or documentation, when they need it, the moment they ask for it.
  
  
• And imagine a potential customer sitting back, relaxing while you give them the grand tour of your site — having a personal real-time conversation with you as you show them benefits and features specific to their needs.

Our company is doing exactly this, RIGHT NOW.

Let’s take this scenario: If you’re a traditional, “bricks-and-mortar” retailer, how many of the people who walk into your store will likely buy from you? Think about it: How many will buy once their questions, concerns, and objections are sufficiently handled (right there, on the spot)?

For example, 70 new customers walk through your doors. To be conservative, let’s say that, of those 70 customers, at least 12 of them purchase an item (about 1 out of 6). Therefore, 1 sale out of 6 “walk-ins” turns into a closing percentage of 17%. Does you web site enjoy the same, if not a similar, sales ratio?

Why do offline companies see higher sales ratios?

One reason and one reason only: Interactivity! Offline retailers can interact directly with customers and personalize the sales experience for each individual person, answering any questions they may have right on the spot. That’s it. It’s pretty simple. No special marketing campaigns needed.

Personal interaction with the customer is the one advantage offline selling has had over online commerce — until now! (In fact, the lack of human interaction has been one of the biggest reasons why most people have been reluctant to buy online.)

Quite simply, human beings want to do business with human beings!

One of the golden rules at the Internet Marketing Center is to “give our customers what they want,” so that’s exactly what we did. After scouring the Internet for over a month, looking for a software service that would meet our needs for both customer interaction and customization, we finally found the perfect match.

It’s called “Instant Service.” And if you have not already guessed by now, it’s a web site chat software — but with a major EDGE. Take my word for it: Instant Service is not your typical chat software! It goes way beyond the norm.

Why is this revolutionary new software tool
so important to us — and our clients?

There are so many holes your visitors can fall through. It is impossible to compensate for them all without some sort of direct communication. Instant Service has helped us to address our customer’s inquiries at the time when they are most likely to purchase.

For example, with Instant Service, we can offer, instantly:

• Pre-sales product support;
  
  
• Technical support for our products or services;
  
  
• Instant customer service;
  
  
• Backend sales (up-selling) opportunities;
  
  
• Support for affiliates and partners;
  
  
• Even internal support by adding (or transferring to) a third party who may be in a better position to help a specific query.

It’s all about the human touch, about building trust between you and the consumer. Instant Service is the tool that makes this all possible. We know — we’re not just using Instant Service off our sales pages, we’re using it on our support pages, too.  And the feedback from our customers has been absolutely fantastic!

Here are just a few of the comments we have received since we started using the Instant Service on our web site…

As you can imagine, our tech support team swears by Instant Service. It gives them the power to resolve any support question in real-time — no needless phone calls, wait times, paperwork, callbacks, and time lags (such as the typical 24 hours it takes to reply to e-mail).

If the customer needs their question addressed immediately, they simply click on the chat button on our web site and in seconds we are there to help. (If we are not available, the Instant Service will automatically take a message for us… I will explain this in more detail later.)

Instant Service will increase the lifetime value of your customer… more than any other service can.

Automatically Double Your Monthly
Subscribers Using Instant Service!

With Instant Service, there’s a forms feature, where potential customers are asked to provide some basic information about themselves. While its primary function is to personalize the chat experience, it also collects and stores personal data about the visitor…

So that you can follow up with them again and
again until they buy – AUTOMATICALLY!

You can specify a number of different fields including name, e-mail address, phone number, etc... It’s all very customizable and it truly defines “user friendly.”

EXTREMELY VALUABLE FEATURE: Even if you are not available for chat, visitors will still be prompted to enter their personal information in the form… and then directed to a customizable “I’m sorry, but I’m not available at this time” message.  As an added bonus, the visitor who requested chat will then be given the option to submit their question via e-mail.

Quite simply, this software is jam packed with features! This letter is only an iceberg’s tip of what Instant Service can do — and do for your business!

Start Grabbing Up Those Drifting Customers That
Your Competition Is Unknowingly Turning Away

Think about the competition in your target market. How many of these sites are offering customer service with Live Chat? Probably none. No one has really taken advantage of the human interaction angle, especially from a marketing and sales standpoint. Live Chat could be the edge you need!

“What does this software give me anyway,” you may ask?

Instant Service is not just an amazing new tool that can provide real-time communication. Key advantages of the software include the fact that it:

• Helps turn your visitors into customers,
  
  
• Strengthens customer loyalty,
  
  
• Cultivates positive word-of-mouth,
  
  
• Enhances the lifetime value of your customers,  
  
  
• Increases your subscriber base,
  
  
• Gives you a competitive advantage,
  
  
• Minimizes shopping cart or site abandonment,
  
  
• Shortens your sales cycle,
  
  
• Gathers important marketing intelligence,
  
  
• Increases your average sales price,
  
  
• And much more!

Online live customer service once was a competitive advantage — but it’s slowly becoming an industry standard. Web sites not offering live interaction will be left in the dust of those businesses taking full advantage of this phenomenal technique!

So if you are not offering this service on your web site RIGHT NOW then I have great news… you can start delivering quality customer service tomorrow because implementation of Instant Service is quick, simple, and hassle-free. No hefty, complex, or time-consuming software to install or learn…

All you need to do is set up your account within the user-friendly Account Administration Utility and copy a hyperlink to your webpage. That’s it! It’s as easy as 1-2-3! There’s no fuss, no muss and no waiting! InstantService™ will be up and running in no time!

Extremely Simple Customer Interface

1. Using InstantService™ is extremely easy -- for both you and your visitors! 

All your visitors need to start their chat session with you is a Java-enabled browser.  One click on your “Click here to chat with us” link connects your visitors to you or one of your agents live, in real-time.

Here is a screen cap of the interface the Internet Marketing Center customers see when they open a chat with us (this interface can be customized with whatever company logo you want)…



Key Feature:  Before your visitor connects live with you, they are prompted to enter their name, e-mail address… and any other personal contact information you specify!  So not only is your chat session a personal experience for the visitor, you now also have the power to send them a follow-up e-mail, asking them if their session was helpful, sending them more information about a product or service they were interested in… or anything else you can think of! This is very, very powerful!

2. The user-friendly Customer Chat Client makes live interaction with your visitors very smooth. 

Even the most inexperienced web users will find communicating with you effortless.  They simply type their question and click “send.” 



Key Feature:  InstantService™ gives you the power to even customize the interface to match your site colors and personalize it with an agent photo, logo, or other visual.

3. During the InstantService™ session, you have the power to act as your visitor’s online tour guide by actually “pushing” web pages and other online content directly onto their desktop!

Could your visitor’s needs be met by a particular product or service that you offer?  Tell them a bit about it in your chat session and then “push” the web page with your sales copy directly onto their desktop! 



4. If your visitor needs additional assistance that someone else can provide, their chat session can be easily escalated by transferring them in real-time to another agent or supervisor.
   
   
5. Most importantly, your customer can request that a copy of their session transcript be sent to them via e-mail — for future reference or support!

It’s all extremely easy for you to do because InstantService™ provides you with a comprehensive and versatile administration area that makes managing your chat sessions a breeze… from interacting with up to 5 visitors at one time to printing detailed reports that give you valuable statistics. 

Now I know what you’re probably thinking.  With these kinds of big business benefits, there must be a horrendous price tag attached to InstantService™.

I think you’re in for a pleasant surprise.  I know I was stunned. 

When we first approached InstantService™, we were looking for chat software for our own web site.  They charged us the big business price of $700 a month.  (Their target market is large, corporate web sites with heavy usage, so this makes sense.)

However, after using the service for a bit, we realized that small and home-based e-businesses could really benefit from the InstantService™ chat software as well.  So we approached them and asked if they would be interested in making their service available to small business owners - people whose budgets simply can’t accommodate the $700 per month charge, never mind the $500 - $1,000 set-up fee.

And you’re not going to believe the deal that we wrangled out of them!  Because we promised them that we could make their service available to a large population of small and home-based business owners without any effort on their part, they agreed to make their InstantService™ available to you for only $40 a month… with absolutely no set-up fee.

This means that for less than $1.35 a day you can…

• Dramatically increase your sales – from 35% to 65%!
  
  
• Provide instant real-time customer support whenever you are available!
  
  
• Grow your customer loyalty to levels never before possible on the Internet by providing personal interaction at the click of a button… right from your web site!
  
  
• Collect valuable contact information, so that you can start following up with your best potential customers and start closing even more sales!
  
  
• Waste less time struggling to explain something on the phone that you could show them quickly, easily, and effectively right on your web site!
  
  
• Stop losing those “could have been” sales because a potential customer is too shy or too busy to pick up the phone and call you.  Answer their questions right away, while they’re still at your web site!

… and this is just for starters.  The truth is, Instant Service is going to improve and increase your business and profits in ways that you have yet to even imagine – I know we’re still discovering new and better ways to use it to personally connect with customers and increase sales! 

So if increasing your sales by 35% to 65% is worth more to you than $40 a month -- less than $1.35 a day with absolutely no set-up fee -- then click here now to add InstantService™ to your web site today. 

This is the first time ever this service has been made available to anyone besides large corporations because, until now, the technology was just too expensive for small and home based businesses to afford.  In fact, I guarantee that you will not find a comparable service that offers the same extensive list of features anywhere else on the Internet.

So do not hesitate, click here now to be one of the first to take advantage of the same service that generated us over $10,321 in extra revenue with our existing traffic in only the first month of use.

If you would like to see a live demonstration of how Instant Service works for potential customers, click here to speak with one of our representatives. Within seconds, you will be able to experience first hand the huge advantages of offering Live Chat on your web site!

All the best,

Corey Rudl – President
The Internet Marketing Center

P.S.  If you don’t start taking care of your customers today, I guarantee that your competition will.  It’s only a matter of time before this kind of customer service becomes the “norm” -- not the exception.  Online consumers are demanding it.  So be among the first wave of small e-business owners to zoom past your competition for less than $1.35 a day.

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