Web Site Visitors

Just like in spy movies where the hero has 10 suspense-filled seconds to dispose of his or her latest assignment before it self-destructs, you have an equally short 10 seconds to grab your vistiors' attention before your chances of making a sale self-destruct... and your first-time visitors leave your site forever.

Your mission, should you choose to accept it, is to make those critical 10 seconds count by ensuring that the first fold of your web site (the first screen of your web site visible without scrolling) snags the attention of your visitors with a compelling benefit that persuades them to stay just a few minutes longer to find out what you offer.

What's Up With This 10-Second Rule, Anyway?

The first fold is literally the most valuable real estate on your web site because this is the screen that your visitors absorb during the first 10 seconds of their visit and use to make their "should I stay or should I go" decision. That's why you'll frequently hear me refer to "the 10-second rule."

The first fold of your web site needs to be strategically designed so that, in 10 seconds or less, it clearly communicates the biggest, most compelling benefit you have to offer your visitors.

I know this concept probably sounds simple enough; however, most web site owners make fatal mistakes here that drive visitors away and limit the sales potential of their sites. In the process of trying to "tell it all" ... "sell it all" ... or "dazzle `em all," they just end up "confusing `em all." Or they assume that their web site will sell the offer itself and don't provide any information.

Think about all of those times you've arrived at web sites that:

• Overwhelm you with graphics
• Point you in 14 different directions with links here, there, and everywhere
• Annoy you with flashy banners
• Slow you down with a long, pointless Flash presentation
• Spend the entire first page talking about "Mission Statements"
• And just plain drive you away with a lack of relevant information

... We've all been to (and been frustrated by) these sites. So what can you do to ensure that your site isn't one of them?

Communicate Your Biggest Benefit With Your Headline

Any professional copywriter will tell you that your headline can make or break your success. Unfortunately, this is an element that is sorely undervalued by most site owners.

The very first thing that should draw the eyes of your visitors when they arrive at your web site is a headline that clearly states the biggest benefit your site has to offer. Graphics, logos, illustrations, menus, links, etc... should never overpower or distract from this critical element.

Your headline should be located at the very top, center of the page in a larger font size that naturally attracts attention. It should communicate information about what you offer and how you're going to:

• Make visitors' lives easier
• Save them money
• Save them time
• Help them in their personal lives
• Provide additional income
• Entertain them
• Make them more attractive
• Help them feel better

Plus, it should be visually appealing. For your headline to be most effective, your visitors must be able to absorb the benefits it shares in a glance. So you not only need to write a killer headline, you need to strategically format it! Use bolding, italics, and underlining to tastefully emphasize key points. And watch where your lines break.

To illustrate these points, let's pretend that you're brainstorming headlines for your web site that sells plastic cutlery (i.e. plastic knives, forks, and spoons):

Now let's look at a couple of different ways you might choose to format this last headline for the greatest response:

See the difference? Example #2 not only makes effective use of centering and line breaks, it also using bolding, italics, and brackets to place special emphasis on text that makes it easier to read in a glance. This is how you make the benefits in your carefully written headline jump out at your visitors.

Capture Visitors' Names And E-mail Addresses

The next critical element that should appear within the first fold of your web site is an opt-in e-mail form that offers visitors a compelling reason to become a subscriber.

Not every person is going to buy from you the first time they visit your site, so it's very important that you capture their names and e-mail addresses before they leave. You've spent the time, money, and energy getting your site listed in the search engines, recruiting link partners, purchasing advertising in industry newsletters, writing free promotional articles, etc... Why would you let these targeted visitors slip away?

Of course, these days including an opt-in e-mail form with text like "Subscribe Now" or "Free Newsletter" is not enough. E-mail is no longer a novelty for most people, and there are literally thousands of sites pushing their "free" newsletters. So it's extremely important that you give your visitors a compelling reason to share their names and e-mail addresses.

For example, referring back to the plastic cutlery web site, a good subscription offer might read something like this:

Notice that you're not only letting visitors know that their subscription will be free, you're telling them exactly what your newsletter is about, how frequently they'll be receiving it, and how they're going to benefit from it. Plus, you're giving them the added incentive of a special bonus report that contains information they're going to value (and that's going to establish your credibility!).

Make Getting Around Easy With Your Navigation Menu

The other critical element that should appear within the first fold of your web site is your navigation menu, which should be placed somewhere on the top, left of every page. When visitors first arrive at your site, they should be able to see in a glance that your site is going to be easy to navigate.

If your visitors are struggling to get around, then they're not thinking about your offer. And if they're not thinking about your offer, they're going to leave! So rather than scatter links around your homepage, group them together in a concise menu that's easy to understand and use.

I should point out that part of making your navigation menu easy to use involves carefully choosing your menu button names. For example, a poorly labeled menu on your plastic cutlery site might look something like this:

• What's Cool
• Meet Bob
• Statistics
• Background
• Product

Notice that none of these buttons give the visitor information about how they're going to benefit from clicking on them. This is a very common mistake. Don't assume that your visitors will instinctively know what these buttons mean. Choose compelling link and button names that are both benefit-oriented and clear!

A better menu might look something like this:

• Home
• FREE Plastic Cutlery
  
• Hollywood Star Favorites
• 200 Cutlery Designs
• Cutlery Care Tips
• About Us
• Contact Us

Notice that each of these menu options clearly tells the visitor where they're going to go or what they're going to get by clicking on them.

Avoid These Common Design Errors

Once you understand the key elements that should immediately grab your visitors' attention within the first fold of your web site, the elements to avoid become obvious:

#1: Avoid Links And Banners That Drive Traffic Away From Your Offer

Be careful not to drive traffic away from your web site with distracting banners and links. While there are some situations that warrant placing a banner at the top of your homepage (i.e. you're promoting an affiliate product or you're selling your advertising space), you need to make sure you're not driving your traffic right into the hands of your competition.

For example, if you're selling books about plastic cutlery, you shouldn't have a link to Amazon.com at the top of your homepage. Amazon.com is a HUGE, well-established bookseller that has already established its credibility with online book buyers. If you present your visitors with the choice of purchasing their plastic cutlery books from you or Amazon.com, they're likely going to choose Amazon.com.

Think carefully before placing any links or banners within the first fold of your web site; this is where you should be directing visitors towards your offer, not away from your site!

#2: Avoid Distracting Graphics And Animation

Words sell, not graphics. So if visitors spend the first 10 seconds at your site trying to figure out how to make your long Flash presentation stop, or waiting for large graphics to load, you can be sure that they're not going to stick around.

While there is a time and place for graphics and animation, be certain that if you've chosen to include any on your site, you've done so to strategically enhance your message and illustrate a benefit -- not for your own self-gratification. Your friends and family will be far more impressed by the long-term profits your site generates than by flashy, spinning images.

#3: Avoid Sharing Ordering Information Too Soon

While your product type and offer will ultimately dictate how you lead your visitors to the sale, it's generally a good idea to avoid any mention of ordering or buying until you've established the value of your offer as this tends to scare people away.

Like any good salesperson, you first need to establish your credibility and explain how your product or service is going to benefit the visitor before asking for the order.

#4: Avoid "About You" Text Like Mission Statements

Here's a personal pet peeve of mine. Sites that seem intent on boring you to death with long, elaborate pages that talk about company goals and mission statements. Think about it for a minute... A mission statement is about what your company wants to achieve, not about how your visitors are going to benefit from doing business with you.

Yes, in some cases these benefits may be implied in your mission statement. But you can't honestly expect your visitors to wade through all of your pomp and ceremony to figure out how you're going to help them. If you MUST include this information on your site, don't place it in the first fold of your homepage where visitors are looking for clear, specific details about why your site is worth their time.

Final Thoughts:

The first fold is the most valuable real estate on your web site because this is where new visitors make their 10-second decision to stay or go. That's why you need to side-step the tempting design errors like misplaced banners, distracting animation, wordy mission statements, and premature ordering information, and use this space to carefully:

1. Communicate the biggest benefit your web site has to offer,
2. Persuade your visitors to opt-in to your mailing list,
3. And convince them that your site will be a breeze to navigate.

This is how you'll not only dramatically increase the average length of a visitor's stay, it's how you'll also dramatically increase your overall sales!